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At Customora, many of our products are made to order and personalized specifically for customers.

Returns:

As our products are made to order, we do not maintain inventory and each item is produced specifically after an order is placed.

For all the other return requests, please contact us before returning an item so we can review the circumstances and determine whether a return is eligible under applicable consumer protection laws.

Before Your Purchase:

Please review your order carefully before completing your purchase, including product selection, size, color an quantity.

We encourage customers to use the provided size guides and product information to ensure the best possible purchasing decision.

Return and refunds may not be available for:

~ Change of mind after purchase
~ Incorrect size selection by the customer
~ Personal preference regarding style, fit, color, or design.

If you have any questions about a product before ordering, please contact us and we will be happy to assist you.

Damage, Defective, or Incorrect Items:

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we will work to resolve the issue.

Please include:

~ Your order number
~ A description of the issue
~ Clear photos of the product and packaging

After reviewing the the issue, we may offer a replacement, refund, or another appropriate resolution.

Customer satisfaction is important to us, and we will work to resolve legitimate product issues as quickly as possible.