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Shipping Policy

Order Processing

All Customora products are made to order after purchase.

Orders are typically processed and fulfilled within 2–5 business days before shipment.

Please note that fulfillment time does not include shipping time.

Estimated Delivery Times

Estimated delivery times after fulfillment:

* Europe: 5–10 business days
* United Kingdom: 5–10 business days
* United States: 5–12 business days
* International destinations: 7–20 business days

Delivery estimates may vary depending on destination, customs procedures, carrier delays, weather conditions, and seasonal demand.

Tracking Information

Where available, tracking information will be provided via email once your order has shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided, additional shipping charges may apply if a replacement shipment is required.

Delays

Customora is not responsible for delays caused by:

* Customs inspections
* Carrier disruptions
* Weather events
* Incorrect customer information
* Circumstances beyond our reasonable control

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us as soon as possible with your order number and supporting information so we can investigate the issue.